Examensarbeten för masterexamen // Master Theses
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- PostCreating strategic value through business cases(2015) Glavas, Ivica; Tahmaz, Asmir; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and Economics
- PostDemystifying Artificial Intelligence -Exploring how public sector organizations can approach Artificial Intelligence(2018) Lennartson, Johan; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and EconomicsArtificial Intelligence has enjoyed a resurgence in recent years. After decades of lofty promises followed by an inability to realize them, the technology is now having a great and growing impact on our society. However, despite its apparent importance, only a fraction of Sweden’s public entities have a structured approach to Artificial Intelligence. Previous research has not explored the intersection between Innovation Management and Artificial Intelligence. Therefore, this study attempts to help public organizations approach Artificial Intelligence strategically. To investigate the issue, interviews were conducted with ten individuals possessing strong insight into the subject. The empirical findings reveal several recurring factors impeding the strategic utilization of Artificial Intelligence in Sweden’s public sector. These factors include an insufficient understanding of how Artificial Intelligence can be utilized, insufficient degree of overall digitalization, and a severe lack of guidelines regarding legal and ethical dilemmas, among others. The FINT-model is ultimately proposed as a suggestion for how public organizations should approach Artificial Intelligence. The model consists of four elements: Digital Foundation, Identification of Needs, Technology, and Innovation. Implementing the suggested model may enable public organizations to create a structured approach to Artificial Intelligence, leveraging the technology to fulfill the needs of their citizens.
- PostEXPLORING SUN VISOR CONCEPTS Using the C-K Theory(2016) Lina, Engström; Andreas, Samuelsson; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and Economics
- PostIn the network of healthcare actors: A study of family-centred care for children with complex needs Understanding and improving the respiratory care for children with cerebral palsy and multiple disabilities(2018) Arnholm, Karin; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and EconomicsProblem: Families to children with complex care needs face challenges in the Swedish healthcare system. Increasing differentiation and specializations without integration and coordination of healthcare actors has resulted in fragmentations and sub-optimizations within the system. The system has significant issues to align goals between actors and to establish clear roles and responsibilities between them. Simultaneously, the system suffers from poor leadership and lack of cross-functional collaboration, which result in old and inefficient processes, short-term solutions and reactive healthcare. Today healthcare actors do not know what other actors are taking or not taking responsibility for. Professionals are hindered to achieve holistic care, which increases the risk of working with contradictory treatments. The consequences for families to children with complex care needs are not only lack of involvement and family-centred care. The challenges increase the risk of diseases and reduce the children’s chances of receiving proactive and coordinated respiratory care. In worst case, these children die an early death. Method: Observations and interviews with about 20 healthcare actors, such as professionals at habilitations and hospitals, and interviews with four families to children with complex care needs, were held. The interviews and observations took place at the hospitals, in the homes of the families and over phone. The questions emphasized the families’ well-being, how healthcare professionals managed families with complex care needs and how they managed respiratory issues. The answers were then compared, analysed and summarized into different focus areas. Result: The study resulted in an overview of how families to children with complex care needs were managed and prioritized by different healthcare actors in Region Västra Götaland. Significant differences were identified, where most healthcare professionals lacked adequate prerequisites to create family-centred care in an efficient and proactive way. Common challenges for the professionals were lack of clear guidelines and responsibilities, inexistent or scarce collaboration with other key actors and lack of competence. The study identified inefficient processes, where professionals either performed contradictory treatment or wasted time on non-value adding activities. Instead of working as a collaborative network, with the aim to create holistic care greater than the sum of each actors’ contribution, the actors focused on their own organizational benefit. Consequences were not only conflicts and sub-optimizations, but also reactive and inefficient management of respiratory issues. Those professionals who worked in cross-functional teams and focused on adequate and proactive care were identified as most successful. Availability, involvement and flexibility were key factors when collaborating with families to children with complex care needs. The interviewed families were satisfied with having a competent and experienced respiratory team at their local hospital, who they could contact whenever they needed. The families emphasized the importance of coordinated and family-centred care, with the opportunity to co-create value. Followed early and often by a respiratory team resulted in increased well-being of and reduced hospitalizations. Conclusion: The study identified a Swedish healthcare system with poor management and individualistic perspectives, with actors who focused on their own organization rather than on their patients. A healthcare system full of fragmentations and lack of collaboration will never create anything else than sub-optimizations and low quality of care. While vulnerable families continue to struggle to avoid losing their children in early deaths, the healthcare system remain chaos without any sign of coordinated and synergized care. Even though the respiratory system is vital to every human being, few healthcare actors seem to focus on adequate and proactive care. According to this study, patients in need of coordinated care still are too complex for the system to manage and Sweden’s vision of ensuring everyone efficient and equal access to healthcare services has never felt so far away.
- PostManaging External Knowledge in the Fuzzy-Front of NPD from Open Innovation(2016) Shurrab, Hafez; HONG, ZHENG LIAN; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and EconomicsAt the commencement of any new concept introduction pertaining to a product or a service, a lot of ambiguity accompanies the paths of development. Consequently, companies allocate uncertain figures in their budgets during the concept phases of new product development (NPD) projects, which could require delays for years before taking the shape of a typical controllable project supported by a promising business case. At project delivery, the final project cost calculations may exclude the activities of the front-end due to its loose definitions and lack of recognition as one fundamental part of the NPD project. Nevertheless, the top management is aware of how certain products could absorb dramatically much time and resources due to lack of structure and definition of this fuzzy phase. In other words, a company – for instance – may invest heavily in integrating new technology into their product ranges. However, the ongoing investigations may for example reflect the infeasibility of this effort too late, or they could explore a valuable source of knowledge or potential partnership too late leading to incurring unnecessary costs from a knowledge availability perspective. Therefore, the productive involvement of the right source and integration methods of internal and external knowledge becomes indispensable to optimize the innovation process. Nonetheless, organizational bureaucracy and the heritage of core competence and competitive advantage protection policies stand against forming a freestyle open innovation cooperation among knowledge leaders. That challenges the development of a structured logic for the fuzzy front-end (FFE) of NPD from an open innovation perspective. As part of the efforts dedicated to bring structure into the FFE of NPD, this thesis aims at developing guidance for both innovators and their line management in light of the confusion concerning this phase. The focus is on two main areas including how triggering successful concepts usually occurs from the earliest possible starting point, and who should be the potential key contributor(s) at each stage of the FFE along with when this should happen. The findings reflect a generic guidance to the timing of the involvement of the specific key contributors and their roles at each stage during the FFE of NPD. This recommends streamlining resources in a more specific way along the FFE. The thesis report ends with a summary and potential topics suggested for future research for whom the continuation on this topic may concern.
- PostManaging Sustainability Integration in Innovation Projects. A study of strategy implementation for product development companies(2016) Özpekmezci, Elif; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and Economics
- PostOrganizational Transformation for Digitalization Through Sustainable IT Outsourcing - A Case Study of HR and Payroll System - Heroma in Lerum Municipality(2017) Apirajkamol, Angsusorn; Angomjambam, Niraj Singh; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and EconomicsThis thesis was carried out in the Development department of Lerum municipality, in Västra Götaland County, Sweden, as a mandatory requirement for Master’s degree in Chalmers University of Technology. The thesis was conducted from January 2017 till May 2017 by two students, one from M.Sc. International Project Management and another from M.Sc. Quality and Operations Management Course. In Sweden, getting left behind in the fast paced world of technology and digital systems, is a source of worry. The Swedish government feels the need to use ICT and digital systems to achieve growth, better social welfare, democracy and climate improvement. However, considerable power to achieve the digital agenda lies with the Swedish municipalities. In Lerum municipality, there is also an increased drive to digitalize systems to make work and public service more efficient. However, previous experiences with digitalization projects has led to some discontentment, one such case is Heroma project. The Heroma project was the first payroll system outsourcing project, taken up by a Swedish municipality. The project outcome in terms of setting up the new system was a success, but the project implementation was not. The project was over budget and there were grievances among the employees regarding the system. Among the chaos of maintaining routine work and lost expertise in payrolls, the sustainability of the outsourced payroll system was in big question. This provided an excellent opportunity for a thesis study, to explore what leads to the success and to lay foundations for future successful IT outsourcing and its sustainability in the Swedish public sector organizations. The Heroma case was analyzed with frameworks by Moon et al. (2016) and (Duhamel et al., 2014), to check critical success factors for IT outsourcing in the public sector. Also, the Kotter’s eight steps for a successful change (Kotter, 1995), along with project management steps (PMI, 2013), to analyze any general weakness with the change initiative in the project. The other cases studied were: Heroma system used under license in Laholm municipality, payroll and IT system in SOLTAK AB and Agresso system in Lerum. All these cases were used to triangulate data, compare or find alternative solutions to same issues found in Lerum municipality. The problems with the Heroma project in Lerum municipality, were generated by data collection through surveys, interviews, observations and documentation. After which, solutions were discussed, ending with talks on sustainability of outsourced IT systems in Swedish public sector. Recommendations were given for the sustainability of outsourced IT systems in Lerum municipality, in the end. The thesis resulted in bringing Lerum municipality to a higher level of awareness regarding their organization and set a base for success of future IT outsourcing projects. The major focuses are onto the public policy and leadership, organizational strategy, procurement and contract, partnership and knowledge transfer.
- PostProfit vs user growth? A study of early strategies in start-ups, founder’s motivation and strategy implementation.(2018) Manés, Antoine; Andreasson, Alfons; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and Economics
- PostProject Management through the lens of Artificial Intelligence(2018) Butt, Annaam; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and Economics“Artificial intelligence has had much the same effect as Darwin's theory. Both aroused in some people anxieties about their own uniqueness, value and worth.” ― Herbert A. Simon Herbert A. Simon painted a very real picture of the perception regarding artificial intelligence systems in the world. Despite wide recognition of the potential benefits of using these systems to improve human lives today, the uncertainty related to new technology as well as the lack of systematic knowledge related to the potential of AI systems has led to a slow progress of development in this regard. Project management as a function is going through a revolutionary phase of change brought on by the digital era. This, among other factors, has prompted project managers to look towards finding new and creative ways to work better and more efficiently through the use of technology. Artificial intelligence for project management is a specific area of focus that has so far not been looked into and remains largely unexplored, especially in light of the upcoming digital era. This study is a pioneer in this regard and is an exploratory investigation into how artificial intelligence systems can be used to support project managers with becoming more efficient in their daily work. In order to achieve a preliminary understanding, an online survey first was conducted amongst project managers. The results of the survey were used to supplement the second step in the research process which consisted of semi-structured interviews with project managers to gain an in-depth understanding of the topic as well as to find areas of opportunities which can be used for future research and developments. The research proved quite fruitful in understanding and establishing the needs of the project managers who were involved directly in this investigation as key stakeholders. The study has also been successful in establishing a foundation for AI scientists to use for the purpose of developing tailored solutions for project managers.
- PostSite managers and site supervisors perception of knowledge transfer(2018) Lindell, Melwin; Bengtsson, Alice; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and Economics
- PostThe paradox of project cash flow forecasting(2019) Andersson, Jennifer; Karlsten, Karin; Chalmers tekniska högskola / Institutionen för teknikens ekonomi och organisation; Chalmers University of Technology / Department of Technology Management and Economics