Exploring Interusability Factors for Crossmedial, Complementary Services - A Compilation of Key Interusability Factors for Digital Platforms within the Module House Manufacturing Context
Typ
Examensarbete för masterexamen
Program
Publicerad
2021
Författare
ANDERSSON, BEATRICE
SINDBY, JOHANNA
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
Over the past three decades, services distributed over more than one computing
platform, also called cross-platform services, have become more and more common.
Today, users frequently perform tasks by using more than one platform (both software
and hardware) in order to achieve their goals. Therefore, when considering the
usability of cross-platform services, it is not enough to only consider the usability
of each individual platform interface in isolation. Thus the concept of interusability
was born, i.e. the usability across several components in a system. In this
master thesis, the field of interusability and cross-platform interaction was explored
with regards to the current composition of A-hus cross-platform service. A-hus is
a house manufacturer company offering a service selling module houses (complete
house models). Their digital platforms are of a crossmedial, complementary composition.
At the start of this masters thesis, there was little theory or previous studies
available concerning interusability of cross-platform services with crossmedial system
delivery and a complementary component organization. By using A-hus as a
case study, the goal was to identify and establish what factors that are relevant
for the composition and context of A-hus’ cross-platform service, and thus answer
the research question: What are key interusability factors for crossmedial, complementary
cross-platform services within a module house manufacturing context? To
explore the field of interusability, and establish key interusability factors, the original
design of A-hus was evaluated to outline the circumstances of current interusability.
Based on the evaluation and current available theory, new design solutions were created
to increase the interusability. These designs were then evaluated, by re-using
the same evaluation as the original design underwent. This evaluation worked as
a validating tool, where the resulting data pointed at the impact of the alterations
and served as a basis when establishing key interusability factors within the module
house manufacturing (MHM) context. This resulted in nine interusability factors
that are believed to be important to understand and to consider when designing for
this kind of cross-platform service. However, the factors are in need of validation
and iteration.
Keywords:
Beskrivning
Ämne/nyckelord
Interusability , Cross-Platform Interaction , Cross-Platform Services , Cross-medial Services , Complementary Composition , Exploratory , Case Study , Module House Models