Designing the Navigation to E-services - Improving the Accessibility and Usability to Report a Crime or Loss at the Swedish Police Authority’s Website

Examensarbete för masterexamen

Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12380/303782
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dc.contributor.authorALBREKTSON, MAJA-
dc.contributor.authorXIA, CAROLINE-
dc.contributor.departmentChalmers tekniska högskola / Institutionen för data och informationstekniksv
dc.date.accessioned2021-07-13T10:31:56Z-
dc.date.available2021-07-13T10:31:56Z-
dc.date.issued2021sv
dc.date.submitted2020-
dc.identifier.urihttps://hdl.handle.net/20.500.12380/303782-
dc.description.abstractIn the fast-paced digital world, authorities and organizations are moving towards developing and providing digital services on the internet. Regarding the Swedish Police Authority, citizens can use e-services to report crimes or losses. However, the authority has acknowledged that multiple citizens use the wrong e-service for their case and sometimes have trouble finding the correct one. The thesis aimed to explore how the web navigation to the e-services can be improved to help the citizens find the correct service for their circumstances. The investigation of the topic is based on a user-centered design process where 14 methods have been executed. The methods included data gathering, development of requirements and exploration of a potential design concept. The results are presented in 15 design guidelines about improving the navigation to e-services regarding usability and accessibility. Furthermore, a design concept is presented that exemplifies how the guidelines can be explicitly applied to the Swedish Police Authority’s website.sv
dc.language.isoengsv
dc.setspec.uppsokTechnology-
dc.subjectuser experiencesv
dc.subjectuser researchsv
dc.subjectinteraction designsv
dc.subjectdesign guidelinessv
dc.subjectdesign conceptsv
dc.subjectdata collectionsv
dc.subjectusabilitysv
dc.subjectaccessibilitysv
dc.subjectcomputer sciencesv
dc.subjecte-servicessv
dc.titleDesigning the Navigation to E-services - Improving the Accessibility and Usability to Report a Crime or Loss at the Swedish Police Authority’s Websitesv
dc.type.degreeExamensarbete för masterexamensv
dc.type.uppsokH-
dc.contributor.examinerBjörk, Staffan-
dc.contributor.supervisorLjungblad, Sara-
dc.identifier.coursecodeDATX05sv
Collection:Examensarbeten för masterexamen // Master Theses



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