Integration of lean management system into the digitalized factory - An Investigation into the use of an IT-tool for Layered Process Audits and Leader Standard Work
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Typ
Examensarbete för masterexamen
Program
Quality and operations management (MPQOM), MSc
Publicerad
2022
Författare
Järnberg, Felix
Samuelsson, Marcus
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
The purpose of this thesis is to introduce and to support the implementation of
Layered Process Audits and Leader standard work in one manufacturing area at a
large Swedish company. Further, the thesis aims to understand how an IT-tool can
aid the implementation cross multiple levels of the organization. Further, the thesis
aims to gain knowledge of the main benefits and challenges that come with implementing
Layered Process Audits and Leader Standard Work into an organization.
In this thesis a Layered process audit refers to a system were different levels in the
organization audit each other in order to prevent quality issues.
The thesis used a qualitative research strategy with Action research being the main
qualitative approach applied. A literature review and nine interviews with employees
at different levels in the organization was conducted during the thesis. Based on
the literature review in the field of Layered Process Audits, Leader Standard Work,
implementing new technology, organizational change and data quality, a theoretical
framework was constructed. The interviews contributed with knowledge regarding
earlier technology implementations, the organization’s way of working and insights
in how the organization can benefit from implementing Layered Process Audits
and Leader Standard Work. This data later constructed the empirical results. By
analyzing the empirical results along with the existing theory, three main conclusions
could be drawn.
The analysis showed that the IT-tool can enhance the deployment of Layered Process
Audits and Leader Standard Work due to its easiness to use and helping the organization
to structure their ways of operating. Cultural aspects, such as resistance to
change is one hinder that the IT-tool may cause. Many previous technological implementations
has failed at the organization, due to cultural aspects and mediocre
implementation efforts. Finally, the thesis concluded that the implementation of
Layered Process Audits and Leader Standard Work facilitate change initiatives and
improves communication between different functions in the organization.