Sahlgrenska at Home: Improving Communication and Collaboration for Effective Program Development

Abstract

This study investigates how various areas at Sahlgrenska University Hospital collaborate and communicate in relation to the Sahlgrenska at Home model. The aim is to provide an overview of how these factors operate both within individual departments and across departments. Addi- tionally, the study evaluates how Sahlgrenska can learn from the practices of other international hospitals that offer similar forms of care. Through interviews with people from the different areas of Sahlgrenska, the main problems related to collaboration and communication around the service were identified. Furthermore, inspiration and guidelines could be obtained through interviews with external people from the Northern Ireland Hospital and Medtronic. The findings and rec- ommendations that address the problems focus mainly on strategy, structure, processes, rewards, and people. In order to achieve improved cooperation between different departments, motivation, trust, and commitment are required from the employees. In addition, a clear structure is needed where roles and responsibilities are defined. Improved communication can possibly be achieved through a centralized communication platform. But also through regular meetings, where ongoing feedback between teams and employees will help continuously refine the service. The study also provides guidelines for continued work with Sahlgrenska at Home.