Creating a Smart City for People with Disabilities A Qualitative study on how to make Smart Mobility Solutions following an Inclusive Design approach

Examensarbete för masterexamen

Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12380/250864
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Type: Examensarbete för masterexamen
Master Thesis
Title: Creating a Smart City for People with Disabilities A Qualitative study on how to make Smart Mobility Solutions following an Inclusive Design approach
Authors: JONELL, AMANDA
MERITÄHTI, ANETTE
Abstract: This report describes a study that examines which factors that should be considered in a Smart City project, when designing smart mobility solutions, for it to be more adequate for people with disabilities. The main focus was on autonomous mobility solutions in relation to public transportation and taxi services. Participants from both Sweden and Germany suffering from mobility impairment, hearing impairment, cognitive disability, visual impairment and deaf-blindness answered a survey, were interviewed and observed, in order to understand their needs, wishes and habits. This showed that the participants have different needs regarding how they can retrieve information and interact with technology depending on their different disabilities. To show these diverse requirements, personas and scenarios were created. The personas were placed in the different scenarios to further examine these users’ needs, but also what problems that can occur during their travels and the effect of their attitudes towards autonomous mobility solutions. Through an iterative process, these personas and scenarios worked as a foundation to form guidelines on how to create Smart Mobility Solutions for people with disabilities. The study resulted in eight guidelines with references to literature, research and the personas and scenarios. The main goal for the participants is that the solutions should facilitate independence, giving them the same conditions to travel as people not suffering from a disability. The personas, scenarios and guidelines could also in the future work as a design tool to use in Smart City projects to include these user groups early in the design process.
Keywords: Informations- och kommunikationsteknik;Data- och informationsvetenskap;Information & Communication Technology;Computer and Information Science
Issue Date: 2017
Publisher: Chalmers tekniska högskola / Institutionen för data- och informationsteknik (Chalmers)
Chalmers University of Technology / Department of Computer Science and Engineering (Chalmers)
URI: https://hdl.handle.net/20.500.12380/250864
Collection:Examensarbeten för masterexamen // Master Theses



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