Investigating the design factors for a voice UI in a Workforce Management software
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Typ
Examensarbete för masterexamen
Program
Publicerad
2019
Författare
MEYER, WIEBKE
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
This thesis explored design factors for implementing a Voice User Interface (VUI)
in the use scenario of a food retail Workforce Management (WFM) software. The
research focused on design considerations for introducing a VUI, and had the ambition
to identify the benefits of introducing a VUI for two user groups of the WFM
software, i.e. supermarket employees and managers.
While following the User-Centered Design process, the VUI’s effectiveness of supporting
user’s work by enabling hands-free interactions with the WFM software was
examined in the industrial use case. The directions of the iterations were informed by
user feedback and the results obtained in previous iterations. The iterative method
also allowed for keeping the process of prototype design flexible.
A set of design factors was derived from the executed design process where it was
found that managers were the user group that could immediately benefit from introducing
the VUI in the industrial scenario. Specifically, design guidelines for the
industrial use case suggest how a Voice User Interface (VUI) can be implemented
to allow hands-free interactions while on the move.
Beskrivning
Ämne/nyckelord
voice user interface , voice UI , VUI , voice , speech , Workforce Management , software , WFM software , UCD , design guidelines