UX aspects of interaction with a system of collaborative cleaning robots: A speculative design study investigating how interaction with a system of mobile and collaborative cleaning robots should be designed to support the users’ experience during configuration and operation
Typ
Examensarbete för masterexamen
Program
Publicerad
2022
Författare
Grafström, Anna
Holmgren, Moa
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
The possibility of developing a system of mobile and collaborative cleaning robots
to assist human workers with the cleaning of food plants is currently under investigation.
This master’s thesis aims to identify the future key users of a robot system,
and takes a speculative design approach to investigate how the interaction with this
system could be designed to support a good User Experience in the future 10 years
from now. To gain an understanding of the system of robots and the intended users,
their tasks, and the food plant context, the focus was initially put on user studies
and data gathering. Two key user roles could be defined: system configurators and
system operators. Thereafter, the interaction between the key users and the robot
system was explored. Regarding system configuration, a suggestion on how a system
configuration procedure could look in the future was developed and presented using
a Hierarchical Task Analysis. Regarding system operation, four different speculative
interaction design concepts were developed and presented using storyboards.
The Hierarchical Task Analysis and the storyboards were subsequently evaluated
with intended future key users, designers, and stakeholder companies. Finally, 11
design recommendations for interaction design could be derived. Cases exemplifying
a speculative design concept for interaction design based on these recommendations
were also further demonstrated through two future scenarios.
Beskrivning
Ämne/nyckelord
Interaction Design , User Experience , Human-Robot Interaction , Human- Robot Collaboration , Speculative Design , System Configuration , Industrial Cleaning , Food Industry