Designing AI chat-bots and User Assisted Systems in Business Applications - Creating Guidelines for a Graphical Interface

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dc.contributor.authorOlsson, Linnea
dc.contributor.authorLu, Jenny
dc.contributor.departmentChalmers tekniska högskola / Institutionen för data och informationstekniksv
dc.contributor.departmentChalmers University of Technology / Department of Computer Science and Engineeringen
dc.contributor.examinerDahlstedt, Palle
dc.contributor.supervisorBelford, Pauline
dc.date.accessioned2024-09-23T14:23:48Z
dc.date.available2024-09-23T14:23:48Z
dc.date.issued2024
dc.date.submitted
dc.description.abstractThis thesis investigates the impact of graphical interfaces on AI chatbots and User Assisted Systems (UAS) within business applications, with a particular focus on designing interfaces for the CANEA ONE platform. The primary research questions revolve around optimizing customer acceptance, usage, and satisfaction of AI chatbots in business contexts, while also addressing key considerations and challenges in their design. By adopting a user-centered design approach, which includes design sprints and stakeholder engagement, the study integrates literature review, qualitative and quantitative data collection, and prototyping phases. The resulting high-fidelity prototype underwent rigorous user testing, serving as the foundation for the development of comprehensive guidelines. These guidelines successfully outline best practices for designing chatbots and UAS tailored specifically to business applications.
dc.identifier.coursecodeDATX05
dc.identifier.urihttp://hdl.handle.net/20.500.12380/308777
dc.language.isoeng
dc.setspec.uppsokTechnology
dc.subjectAI Chatbot
dc.subjectDesign Guidelines
dc.subjectUser-Centered Design
dc.subjectChatbot interface
dc.subjectUser Assisted System
dc.titleDesigning AI chat-bots and User Assisted Systems in Business Applications - Creating Guidelines for a Graphical Interface
dc.type.degreeExamensarbete för masterexamensv
dc.type.degreeMaster's Thesisen
dc.type.uppsokH
local.programmeInteraction design and technologies (MPIDE), MSc
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