Designing navigation in smart speakers: Guidelines for designing a voice user interface for navigating radio content using a smart speaker

Typ
Examensarbete för masterexamen
Program
Publicerad
2019
Författare
LORIN, PAULINE
THORSAGER, LINN
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
How we interact with our devices seems to be changing, and voice interaction is gaining ground in a field previously dominated by screen-based interaction. How to design for voice interaction is however yet in its infancy, and navigating using voice seems to be unexplored. As of today, multiple problems have arose regarding voice interaction and designing a voice user interface. Because of the differences between visual and auditory perception, existing standards for screen based devices cannot be directly translated for voice based interactions, resulting in no, or few, standards. There are also challenges regarding understanding and mimic human conversation, and the technology behind voice interaction is still limited. However, there are several advantages of using voice interaction instead of visual including being fast, hands-free, intuitive and empathetic. Designed right and used with the right sort of content, using voice interaction can be truly favorable. The study was done in collaboration with Swedish Radio, as implementing voice interaction to their content would be beneficial, and aimed at exploring how to design for navigation using voice with the expected outcome of design guidelines. A literature review, competitive testing, stakeholder interviews, and an ideation session was conducted and resulted in a first set of design guidelines. The guidelines were tested and changed through two user tests, which in the end resulted in sixteen guidelines divided into five themes. The guidelines can be considered as usable but not as definite. Further testing needs to be done to include testing in a natural setting, on a broader scope of users, and for long time usage. Also, the guidelines needs to be tested with designers as to find out how they would interpret and implement these guidelines when designing.
Beskrivning
Ämne/nyckelord
voice user interface, navigation, smart speaker, interaction design, user experience, design guidelines, radio content
Citation
Arkitekt (konstruktör)
Geografisk plats
Byggnad (typ)
Byggår
Modelltyp
Skala
Teknik / material