Engaging Skeptics in Using a New Employee Engagement Software, Iterating on interaction design aspects of an Employee Engagement Software to reduce the risk of user resistance
Typ
Examensarbete för masterexamen
Program
Publicerad
2022
Författare
Holm, Josefin
Sandberg, Lovisa
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
Many companies of today have realized the importance of measuring what is called
Employee Engagement (EE) in order to give the employees a fulfilling and positive
work experience. Employee Engagement Softwares (EES) are tools that help the
Human Resources (HR) department to track and measure the employees’ well-being
and work satisfaction. This study will focus on a newly developed EES application
prototype called Vibee. When implementing a new software there is always a risk of
user resistance and this topic has not been the main focus in the earlier development
of this application. Literature provides general guidelines on what to think about
to reduce the risk of user resistance, but not specifically for the field of interaction
design when developing an Employee Engagement Software application. Taking a
Research Through Design approach, utilizing methods from the 5 Stages in the Design
Thinking Process, the aim of this study is to contribute to the field by bridging
the existing gap in literature, i.e. the lack of guidelines available for interaction
designers when designing an Employee Engagement Software (EES) with a focus on
minimizing the risks of user resistance. Hence, the research question of this thesis
reads: What guidelines can be provided for designing a new Employee Engagement
Software aimed to engage everyone, including skeptics?. In order to reach an answer
to our research question, another aim is to provide a deliverable in the form of a
new iteration of the Vibee prototype.
The project resulted in a high fidelity prototype as well as a compilation of seven
guidelines to be used for interaction designers to take into consideration when developing
an EES application.
Beskrivning
Ämne/nyckelord
Interaction Design , User experience (UX) , User interface (UI) , Research through Design , Employee Engagement (EE) , Employee Engagement Software (EES) , User resistance , User acceptance , skepticism