Research and development of a client portal: Increasing functionality and efficiency for a recycling subscription

Abstract

Upon initiation of this project, the recycling company with which the project was carried out in collaboration desired the outcome to be a solution that would create added value for their clients. With ambitions like understanding the clients’ needs and desires regarding recycling in offices and to investigate how digital solutions could be implemented in recycling, a vision became definite; to create a client portal tailored to the office segment that strengthens the relationship between client and company by improving communication, creating clarity and trust between the parties. An additional ambition was to integrate the principles of Design for Sustainable Behavior into the solution, enabling users to minimize their climate impact connected to waste management. To gain a comprehensive understanding of the company’s prerequisites and the users’ needs, various methodologies were employed, including client and employee interviews, service staff observations, and an ideation workshop. Based on the insights gained from these activities, a digital prototype of the client portal was developed, which underwent rigorous evaluation with users, primarily focusing on its functionality. Incorporating feedback from the user evaluations, an updated version of the client portal was created and once again subjected to evaluation, this time emphasizing its usability. Ultimately, a client portal for a recycling subscription was designed and tested by clients, yielding very positive results.