Business Process Mapping and Development: A case study at Volvo Penta on mapping and recommendations for the development of the existing processes
Typ
Examensarbete för masterexamen
Program
Product development (MPPDE), MSc
Publicerad
2022
Författare
Fazlagic, Arman
Semmingsson, Johan
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
This project aims to provide knowledge to Volvo Penta about the current process of
delivering 3D models to customers and how to improve it.
A key service for Volo Penta is delivering models to their customers, these models are used
by the customers so that they can see the dimensions, the shape of the parts, where important
components are, etc. Volvo Penta used to send out these models to customers after the
product was done and ready to order but customers nowadays want the models even earlier so
that they can have their newest boats and machines out on the market with the newest Volvo
Penta motor. This has been an advantage for Volvo Penta to send out the models earlier than
at the start of ordering but this has come with a risk. Sending out models before they are out
on the market creates a risk that important and confidential information could leak out and
have damaging repercussions for Volvo Penta.
In order to minimize the risk of models leaking out, Volvo Penta needs to know their current
process and also improve it, the way to do this is by mapping the process first.
The main basis for the mapping will be the interviews that were held throughout the project.
These interviews will be held with both internal and external stakeholders. The internal
stakeholders at Volvo Penta were geometrical architects, sales engineers, and project
managers to name a few. The external stakeholders that were interviewed were direct
customers of Volvo Penta, retailers of Volvo Penta, and also stakeholders of interest. With
the information gathered from these interviews and secondary sources, it was possible to map
out the current process of delivering 3D models to customers.
The next part of this project is about improving the current process, this will be done by
giving recommendations to Volvo Penta both in the short-term and in the long-term.
The short-term recommendations will focus on what Volvo Penta can do to immediately
improve its process. The long-term recommendations will focus on what Volo Penta can do
to opptimize the process even further, but that could take more time and resources.
Beskrivning
Ämne/nyckelord
ACP, CAD, 3D-models, PDM system, Mapping