Designing an accessible indoor navigation application - Guidelines of how to apply universal design when designing an indoor navigation application to help users with wayfinding
Typ
Examensarbete för masterexamen
Program
Publicerad
2021
Författare
PALMGREN SÖDERSTRÖM, LINNEA
ZELMERLÖW SIGANDER, MOLLY
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
Navigating within large buildings, such as a hospital, can be stressful and timeconsuming,
leading to a bad user experience, causing anxiety and frustration due to
missed appointments. Therefore, applications for indoor navigation have recently
been catching attention. In the designing of a wayfinding system for a hospital environment
it is important that the application is easy to use, effective, accessible, and
intuitive as the ambition is to simplify the wayfinding to allow the user to access
information and help individual navigation. This thesis explores how to develop an
accessible design supporting wayfinding within a complex environment, such as a
hospital. With the purpose to investigate how an indoor wayfinding application can
be designed to be accessible, with all users in mind, with the aim to fill the gap of
the existing research regarding this subject.
To attempt this, a pre-study was conducted to research previous literature within
the subject of accessible and universal design, and by designing and testing an indoor
navigation application for Danderyds hospital with users, with and without
disabilities. Through an iterative design process, the application explored key factors
and solutions to support for indoor navigation. The conducted usability testings
involved both remote asynchronous and synchronous usability testing online, and
synchronous usability testing on smartphones. The outcome of this thesis resulted in
nine guidelines of how to design for an indoor navigation application with a universal
design approach.
Beskrivning
Ämne/nyckelord
accessibility , universal design , inclusive design , indoor navigation , graphical user interface , complex environments , interaction design , usability test , prototyping