Digitalization Within Health Care
Examensarbete för masterexamen
Product development (MPPDE), MSc
The master’s thesis was carried out in a collaboration between Chalmers University of Technology and Skaraborgs Sjukhus. The purpose of the thesis was to help Skaraborgs Sjukhus develop their existing services for patients that are or will be subscribed to welfare officer care to meet a growing need. The thesis was mainly focused on digitalization of the welfare officer care and is heavily based on a stakeholder’s needs collection. For the master’s thesis, the DMADCL-method has been used. DMADCL is an acronym for Define, Measure, Analyze, Design, Control, Learn, and was chosen since the project group assigned at Skaraborgs SkaS was familiar with it from previous work done in their domain. The main results from the master’s thesis are an extensive Stakeholder’s needs list with needs for future services at the welfare officer care department at Skaraborgs Sjukhus, a Function Diagram of a digi-physical service pack process from a patients point of view, an action plan to implement the digi-physical service pack process and a visual conceptual prototype of a phone application for the welfare officer care department’s patients based on the Stakeholder’s needs list. Concluding remarks are that from the deliveries of this master’s thesis the hope is that Skaraborgs Sjukhus can leap forward in their work for a digi-physical future where the availability of the welfare officer care supply meets the demand to a satisfying degree. Furthermore, is the hope that the extensive stakeholder’s needs research, that would have been a time consuming project for Skaraborgs Sjukhus without external help, can benefit future projects within Skaraborgs Sjukhus and other welfare officer care institutions in Sweden and globally when facing the growing societal demand of named care.