Designing a UX Checklist for Evaluation of Digital Solutions in a Professional Context: Identifying Important Factors to Create a Checklist

Abstract

IKEA of Sweden has been using a UX checklist to evaluate digital tools they have bought or built themselves. It was discovered that the UX checklist was incomplete and needed a redesign to better suit its purpose of evaluating usability of digital tools. This thesis has aimed to research different checklists and the way of working at IKEA of Sweden to find what factors are necessary for a UX checklist. A usercentered design process has been executed while loosely following the double diamond framework. The different stages have included data gathering, creating a list of requirements and exploring potential design concepts. The result of this study is a list of six important factors to be used when creating a checklist. These were established based on the analyzed result from several benchmarking sessions, five interviews, one focus group, two co-creation workshops and a short evaluation with members from the reference group. The factors have been implemented in UTVÄRDERA, an interactive prototype of a UX checklist aimed to be used by the UX specialists at IKEA of Sweden. UTVÄRDERA is the result of the important factors, list of requirements and several ideation methods.