Concurrent design of product and production service system strategies: A case study on transportation solution for a health innovation center

Abstract

Today, many manufacturing companies are searching for ways to improve on their market strength and to provide better service that fulfills the demand of the customer with the Product Service System (PSS) model. Since PSS business model focuses on motivating and satisfying the customers’ needs, it also helps company to innovative solution, strengthen competitiveness which in turn assure the desired profit. In developing a design of a product, the main stakeholders such as the product design and production system should search for a way that could add more value to the product, company and customers. In this paper, a methodology approach that enables a support decision in PSS design is presented with regards to land mode of transportation in form of micro-mobility. A substantial knowledge is basis to a well designed and developed Product Service System (PSS) but however cross information does not always exist during product development. Therefore, use of micro-mobility is on the rise and it is imperative to avoid more process iteration and design conflict that may hinder functionality of the product and delivery to market. The proposed model of Product & Production Service System (PPSS) has shown a lack in the literature of PSS design and proffer relevant information for companies using the PSS design business model where improvement can be done through cross boundary integration.