Exploration of AI-Powered Tools and UX Writing Solutions for Improved Content Design Process in a Robotic Software

Abstract

While previous research discuss the advantages of combining UX writing and AI, more research is needed regarding integrating AI in the content design process. This project was carried out in collaboration with ABB Robotics in Gothenburg and investigates the possibility of integrating AI-powered tools into the content design process for the robotic software RobotStudio. Further, the research has explored what potential solutions there could be for the project members to create consistent and high-quality content for various UI elements. Previous Heuristic Evaluation identified inconsistency in the text and conducted interviews revealed a process of content design that varied, including the difference in AI usage. The study evaluated AI tools for their ability to generate guideline-compliant text, showing that while some AI tools generated high-qualitative content, none of them fully aligned with the provided guidelines, indicating that human oversight remains essential for contextspecific nuances and maintaining consistency. To address the variability in content creation, the study proposes incorporating UX writing guidelines and standardized AI prompts for project members to use. The guidelines were informed by interviews, external and internal company analysis, and user testing. The findings highlight the necessity of balancing automation with human judgment to achieve cohesive and effective UX writing outcomes.