Understanding user desires for connected and personalised access systems

Abstract

People have always had the need to store personal belongings safely and nowadays there is a vast amount of technology that can raise the value of access sytems by personalisation through connectivity. This project was about analysing the desire today among people for personalised and connected access systems in the area of privately used areas which can be either privately owned or shared with others. Through user journeys and other user studies together with extensive theoretical research, the project rendered a number of bullet points for design implications as well as a foundation for what to think about while designing these types of architectures. Some of the key results were that in general people are willing to give up much private data if it enhances functionality, there is a desire for a smart key that can learn behaviours and that cars seem to be a potential area for adoption as often car users. In general, peoples trust for fully automated access granting systems is low and there is a desire for certain physical inputs to feel in full control.