Designing a Premium Dishwasher Opening Experience

Abstract

Today, users see dishwashers as uninteresting products with little change over a longtime. To increase and improve users’ experience and perceived quality, a premiumdishwasher opening experience was studied and designed, with regards to dishwashing and interior kitchen trends. Methods used to achieve this were interviews, user studies, benchmarking of kitchen interiors and dishwashers and a workshop. Trends and findings from benchmarking kitchens and dishwashers and the user study were used to create design guidelines. Examples of trends and findings are an increase in colours, rounded shapes, milled-in LED strips and the users considering how well the dishes are cleaned, the most important aspect of dishwashers. The final concept is a light and scent combination with a milled-in colour-changing LED strip one third of the way into the dishwasher, a functional spotlight moving with the baskets and lights behind the basket handles to improve the perception of cleanliness and premium experience.