Designing Games for Internal Training Is Not Child’s Play Guidelines for Designing Games at Ericsson Packet Core

Abstract

The aim of this project was to investigate how games can be designed for training purposes at Ericsson Packet Core. A set of 37 guidelines, three game concepts and a prototype were created to investigate how games could be used and implemented. The project was carried out in an iterative manner and feedback was received throughout the project. The guidelines are based on an extensive research study performed in the beginning of the project. To test and evaluate the guidelines, game concepts were created. The guidelines and game concepts were developed in parallel during four iterations. A prototype was developed for one of the games to get hands-on experience and to perform tests with learners from the target group. The guidelines, the game concepts and the prototype have been developed and tested in close collaboration with Ericsson Packet Core and Ericsson Global Services. Even though they are still in the early stages of development, they could be used for further development of internal training games at Ericsson.