Accounting for the Secondary User Experience

Abstract

Many parts of society are being more digitalized, including reference checking in the recruitment process. One such application created for digital reference checking is Refapp, created by Talentwise. This report looks into how a designer can ensure a good user experience, for both primary and secondary users, using Refapp as a base for re-design and developing ideas. In this context, a primary user is defined as one who is in direct contact with the application and creates some content to be experienced by the secondary user. A prestudy was conducted to get an understanding of the application as it was by interviewing recruiters and conducting focus groups with referees. Following were three iterations consisting of understanding and defining the problem, ideating, prototyping, testing, and analyzing. This resulted in 10 guidelines intended to assist in designing for both primary and secondary users when developing CMS-like applications.