A chatbot-based graphical user interface for hospitalized patients: Empowering hospitalized patients with a patient-centered user experience and features for self-service in a bedside tablet

Abstract

Hospitalized patients often feel left out and uninformed during their treatment. Published scientific research and statistics points at several factors where digitization is able to make way for a better and foremost patient-centered healthcare. In order to promote a healthcare that is considered patient-centered it is furthermore of importance to make them participants in their healing. The findings of a performed design process promotes the fact that it is not only vital to thorough understand their needs and expressed requests, but also provide features for comfort. Furthermore, six categories of features have been defined in: Accessibility, Amenities, Hospital Services, Modularity, Privacy and Treatment Services. Suggestions have been provided for each category and are motivated by published scientific research as well as findings from the performed design work.