Designing a Categorisation User Interface

Abstract

Benify’s platform hosts nearly 10,000 benefits and deals. However, users have encountered difficulties in navigating and finding the benefits they are looking for. The objective of this project is to examine and redesign the representation of benefits and deals, ensuring consistency and addressing user needs. Simultaneously, the design aims to achieve AA-level accessibility according to the WCAG guidelines, accommodating the diverse requirements of users. This thesis aims to answer the research question "What should be considered when designing a categorisation interface?"

To attempt this, a literature review was conducted on previous findings for universal design and accessibility, information architecture and categorisation. The following stages followed the double diamond design process to gather data on user expectations of categorisation, possible usability problems and the creation of wireframes for web and mobile versions of the application. Throughout an iterative design process, the created wireframes explored key points such as accessible navigation and user expectations for categorisation. The thesis resulted in eight guidelines to develop effective categorisation and accessible navigation, which aims to provide a better user experience.