Developing a user-centered software development process - enhancing usability and customer focus.

Examensarbete för masterexamen

Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12380/131917
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Type: Examensarbete för masterexamen
Master Thesis
Title: Developing a user-centered software development process - enhancing usability and customer focus.
Authors: Nimstedt, Josefin
Rodriguez, Martin
Abstract: Competition among IT-companies for market shares increases daily. To win customers' trust, companies must offer high quality and user-focused solutions to an affordable cost. This master thesis focuses on changing the approach of an IT-consulting company, based on an interaction design perspective. Following a self-diagnosis through an analytical study, issues were clarified with a need of focused requirement management. An improvement strategy was applied and through its outcome, a new software development process was created, considering the early involvement of the user. A pilot study was conducted with the created process, emphasizing known methods, streamlining communication and development, in order to evaluate the new approach. It resulted in a customized process that fulfilled the company’s criteria, increasing their awareness of a user-centered process’ impact. The decision to implement the new development process still remains within the company, since their willingness as organization is a pre-requisite.
Keywords: Information Technology;Informationsteknik
Issue Date: 2010
Publisher: Chalmers tekniska högskola / Institutionen för data- och informationsteknik (Chalmers)
Chalmers University of Technology / Department of Computer Science and Engineering (Chalmers)
URI: https://hdl.handle.net/20.500.12380/131917
Collection:Examensarbeten för masterexamen // Master Theses



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