Combining Hard and Soft Aspects in Project Performance Measurement - A Qualitative Research Undertaken in an Agile Software Development Project Scenario

Visa enkel post
dc.contributor.authorHARIHARAN, BHARAT
dc.contributor.authorARPASUTEERAT, PARINYAPORN
dc.contributor.departmentChalmers tekniska högskola / Institutionen för bygg- och miljötekniksv
dc.contributor.departmentChalmers University of Technology / Department of Civil and Environmental Engineeringen
dc.date.accessioned2019-07-03T14:37:39Z
dc.date.available2019-07-03T14:37:39Z
dc.date.issued2017
dc.description.abstractGenerally, in agile software development projects, project performance is measured using Key Performance Indicators that are focused exclusively on the project’s deliverables to the customer. The softer aspects concerning the smooth functioning of agile teams are usually understood in the traditional manner through meetings, group discussions and surveys and there is an air of informality around it like every other method. But with increasing project complexity, team sizes have increased and projects have been pursued with virtual teams located across the world. Even in such scenarios, the way hard and soft aspects are dealt with has not undergone a change. The research aims to qualitatively explore the possibilities of combining hard and soft aspects as KPIs in such environments to measure project performance more effectively. The research is an abductive case study of a complex agile software development project in the automotive sector. Interviews and questionnaires were conducted, ably supported by participant observations with two levels of the project organization and internal data from the organization. The study aims to link the findings with existing theory in agile methodology and project performance measurements. The gaps existing in agile methodology are viewed through the lens of project performance and the final findings are arrived at. The most striking finding was about managers knowing the need of soft aspects for project performance but assumed the informal meetings brought up these issues. On the contrary, the operational level employees voiced their concern about many soft issues which had not been escalated before. The findings uncovered a gap in agile methodology regarding the balance between focus on the external customer and getting internal stakeholders committed to that purpose. The researchers have attempted to visualize the combination of these two aspects, through the use of the GQM model. It was possible to conclude that in complex project environments governed by a short and engaging planning cycle, project performance cannot be fully understood based on the deliveries made to the customer. The soft aspects of the project team should also be viewed in a formalized way as KPIs to get a complete idea about project performance.
dc.identifier.urihttps://hdl.handle.net/20.500.12380/251749
dc.language.isoeng
dc.relation.ispartofseriesExamensarbete - Institutionen för bygg- och miljöteknik, Chalmers tekniska högskola : BOMX02-17-43
dc.setspec.uppsokTechnology
dc.subjectSamhällsbyggnadsteknik
dc.subjectCivil Engineering
dc.titleCombining Hard and Soft Aspects in Project Performance Measurement - A Qualitative Research Undertaken in an Agile Software Development Project Scenario
dc.type.degreeExamensarbete för masterexamensv
dc.type.degreeMaster Thesisen
dc.type.uppsokH
local.programmeInternational Project Management
Ladda ner
Original bundle
Visar 1 - 1 av 1
Bild (thumbnail)
Namn:
251749.pdf
Storlek:
1.39 MB
Format:
Adobe Portable Document Format
Beskrivning:
Fulltext
Ladda ner
Samling
Examensarbeten för masterexamen