Ärendehanteringssystem på web

Abstract

Datakraft i Småland AB is a company located in the Gnosjö region who sells and develop business system for companies. If a customer is in need of support there currently is no system available for managing this. So to make it easier for both the customer and the company, they now want to develop an online based system for support management where the customer can create new and read existing errands. In this thesis the planning and development process of this project is described in great detail. The thesis also presents evaluations of methods for securing and optimizing the system. The result of the project is a secure and rapid system consisting of a web application, a web service and a database who together offers all the functionality needed for a support management system.