Improving ERP Project Success for SMEs From the Perspective of SME and Multi-Case Study

Abstract

More and more large enterprises apply ERP system to improve integrated capability and efficiency, as well as small and medium-sized enterprises(SME). Some research report show that there still lots of ERP projects for SMEs are failure or not implemented as expected. The aim is looking into the main reasons of these ERP project failure in the specific SME scenario, and the resolution of improving the possibility of project success. It was illustrated within two aspects: Project Management and Knowledge Transfer. Referring to the features of SMEs, the three main factors affecting ERP projects were introduced and analysed: Low Management Level, Limited IT Capability and Low Project Management Maturity. As for the knowledge transfer, the research process starts from identifying the influencing factors, active parties and mutual relation to summarizing the feedback from the users. The aim is improving the knowledge transfer effectiveness to secure that the users have the capability to transfer to the new system smoothly with considering the influencing factors. All the research results in resolutions on improving the integrated capability of SME and enhance the knowledge transfer and organizational learning.