Exploring the Potential Use of Key Performance Indicators A Case Study in Operations with Outsourced Production

dc.contributor.authorPalalija, Arnes
dc.contributor.authorAppel Jonsson, Sar
dc.contributor.departmentChalmers tekniska högskola / Institutionen för teknikens ekonomi och organisationsv
dc.contributor.departmentChalmers University of Technology / Department of Technology Management and Economicsen
dc.contributor.examinerBergman, Bo
dc.contributor.supervisorBergman, Bo
dc.date.accessioned2023-06-08T11:24:57Z
dc.date.available2023-06-08T11:24:57Z
dc.date.issued2023
dc.date.submitted2023
dc.description.abstractAlthough outsourcing has been providing many benefits to organisations since its inception, the issues with limited control and insight still remain. One resource that can be used to overcome these issues is by the help of metrics such as key performance indicators (KPIs), that allow a company to monitor the performance of its subcontractors. A company that has been experiencing obstacles with limited control and insight in its subcontractors’ performance, is CPAC Systems AB. The company only uses a few metrics to evaluate the performance of their subcontractors and these metrics are only collected once a month. CPAC reached out the authors of this thesis, for help with developing and implementing new KPIs to mitigate the issues. Therefore, with the assistance of the case organisation, the thesis aims to answer the questions: firstly, how the operational needs of an organisation with outsourced production remain unsatisfied, and secondly, what KPIs are suitable to enable operational improvement aligned with these needs. To answer the questions, the thesis combines a hybrid approach of qualitative and quantitative elements. The qualitative part entailed exploring literature on the subject of KPIs, visual management, and outsourcing to get acquainted with the subject. Then interviews were conducted with the case organisation to find the needs of the Operations function at CPAC, from which the KPIs should derive. As for the quantitative part of the thesis, a KPI dashboard was constructed that could act as a proof of concept for how a visual display of KPIs might be implemented. The thesis found multiple needs present at the departments of the Operations function that could be linked to the outsourcing dilemma. Also, the thesis presents multiple KPIs that could be valuable to CPAC, and discusses whether these are suitable to implement. Furthermore, the process of creating the dashboard is explained and discussed in detail. Finally, the thesis ends with concluding remarks about recommending the case organisation to look into a database solution, and addressing the gap between what is learned in university versus the reality of industry.
dc.identifier.coursecodeTEKX08
dc.identifier.urihttp://hdl.handle.net/20.500.12380/306133
dc.language.isoeng
dc.relation.ispartofseriesE2023_038
dc.setspec.uppsokTechnology
dc.subjectKey performance indicators
dc.subjectCritical success factors
dc.subjectOutsourcing
dc.subjectVisual management
dc.subjectKPI-visualisation
dc.titleExploring the Potential Use of Key Performance Indicators A Case Study in Operations with Outsourced Production
dc.type.degreeExamensarbete för masterexamensv
dc.type.degreeMaster's Thesisen
dc.type.uppsokH
local.programmeQuality and operations management (MPQOM), MSc
Ladda ner
Original bundle
Visar 1 - 1 av 1
Hämtar...
Bild (thumbnail)
Namn:
E2023_038.pdf
Storlek:
3.99 MB
Format:
Adobe Portable Document Format
Beskrivning:
License bundle
Visar 1 - 1 av 1
Hämtar...
Bild (thumbnail)
Namn:
license.txt
Storlek:
2.35 KB
Format:
Item-specific license agreed upon to submission
Beskrivning: