The impact of digitalization on environment and maritime safety within the shipping industry

Abstract

As the maritime industry is experiencing a shift towards digitalization to enhance efficiency, safety, and operational effectiveness, maritime professionals are increasingly required to interact with complex digital systems. While the technologies offer significant advantages, they also introduce challenges related to system reliability, workload, usability, and maritime professionals’ well-being. This study investigates the impact of digitalization on maritime professionals’ work environment and maritime safety through a quantitative research approach. A structured questionnaire was distributed to maritime professionals across deck and engine departments, shipping companies, port authorities, navy personnel, and other maritime-related roles. Findings reveal that frequent system errors, poor user-centred design, and insufficient technical support contribute to increased workload and decreased trust in digital tools. Over 90% of participants reported experiencing technostress, with many mentionaing frustration, pressure to adapt quickly, and fear of making mistakes due to system complexity. The study concludes that while digitalization is a necessary evolution in maritime operations, its implementation must be carefully managed to ensure it supports rather than hinders the maritime professionals’ performance training. Improved training, standardized system design, and stronger support structures are critical to maximizing the benefits of digital technologies used on maritime working environment.