How can a project management methodology enhance project success in an IT division? A case study

Typ
Examensarbete för masterexamen
Master Thesis
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2016
Författare
NILSSON, PHILIP
ROTHÉN, PHILIP
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Due to its diversity, IT project can be hard to manage. Reports show that only a third of IT projects are delivered successfully. This thesis focus on an IT division in an international logistics company which suffers from bad project performance, and due to this, has started to implement a project management methodology to cope with their issues. The purpose of the thesis has been to investigate how a PMM can enhance project success in an IT division. In order to do so the concept around project quality and project success and how it is interpreted at the case company had to be studied, as well as investigating the importance of standardized processes when using a PMM. How PMO affect the implementation and usage of a PMM has also been examined. A theoretical and empirical investigation of what positive effects a PMM can have on an organization has been conducted together with the identification of barriers that may hinder the implementation and usage of a PMM and its possible benefits. The research is a case study at the international logistics company, using an abductive research approach and qualitative research strategy with interviews and observations being conducted at the case company. A theoretical section is examining IT projects, project quality, project success, project management methodologies, benefits and barriers of PMMs, project management and processes and project management office to get an understanding about the subjects. By analyzing and discussing the theory and empirical findings the research questions can be answered concluding that a PMM can enhance project success if it is maintained and used consistently over the organization. A common view of project success need to defined in each project in order to being measurable. Seven barriers for achieving the possible benefits of a PMM are identified and the company need to be aware of them in order to implement and use the PMM successfully.
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Samhällsbyggnadsteknik, Civil Engineering
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