Developing an integrated framework for analyzing customer complaint flow with Six Sigma
Typ
Examensarbete för masterexamen
Master's Thesis
Master's Thesis
Program
Quality and operations management (MPQOM), MSc
Publicerad
2023
Författare
Ajaya Kumar, Aravind Vasudevaru
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
The abstract of the thesis involves a structured development following the Six Sigma
Methodologies incorporated into the analyzing and development of customer complaint
process collection in Mölnlycke Health Care. Eventhough, previous research
have been done regarding similar acumen, in this particular thesis, a special focus
has been given to link the KPI of the organisation to that of the detailed collection
of the complaint system identifying the pitfalls in the process, thereby helping to
produce substantial results in the organisation level dynamics and decision making.
Beskrivning
Ämne/nyckelord
Six Sigma , Manufacturing , Customer Complaint resolution