Developing an integrated framework for analyzing customer complaint flow with Six Sigma

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dc.contributor.authorAjaya Kumar, Aravind Vasudevaru
dc.contributor.departmentChalmers tekniska högskola / Institutionen för industri- och materialvetenskapsv
dc.contributor.departmentChalmers University of Technology / Department of Industrial and Materials Scienceen
dc.contributor.examinerHammersberg, Peter
dc.contributor.supervisorMeledina, Liudmila
dc.contributor.supervisorHammersberg, Peter
dc.date.accessioned2023-06-26T12:12:02Z
dc.date.available2023-06-26T12:12:02Z
dc.date.issued2023
dc.date.submitted2023
dc.description.abstractThe abstract of the thesis involves a structured development following the Six Sigma Methodologies incorporated into the analyzing and development of customer complaint process collection in Mölnlycke Health Care. Eventhough, previous research have been done regarding similar acumen, in this particular thesis, a special focus has been given to link the KPI of the organisation to that of the detailed collection of the complaint system identifying the pitfalls in the process, thereby helping to produce substantial results in the organisation level dynamics and decision making.
dc.identifier.coursecodeIMSX30
dc.identifier.urihttp://hdl.handle.net/20.500.12380/306403
dc.language.isoeng
dc.setspec.uppsokTechnology
dc.subjectSix Sigma
dc.subjectManufacturing
dc.subjectCustomer Complaint resolution
dc.titleDeveloping an integrated framework for analyzing customer complaint flow with Six Sigma
dc.type.degreeExamensarbete för masterexamensv
dc.type.degreeMaster's Thesisen
dc.type.uppsokH
local.programmeQuality and operations management (MPQOM), MSc
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