Evaluation of work efficiency in Continuous Improvement projects - Action research focusing on delivery service
Examensarbete för masterexamen
Quality and operations management (MPQOM), MSc
This study explores different Continuous Improvement projects mainly focusing on increasing deliver service. The master thesis is done at the business area of apparel & gear at a large company within the sporting goods industry. Continuous Improvement is identified as a key factor in operations in order to stay competitive in a business environment that is getting more and more globalized. The main goal is to determine what impacts the quality of work and efficiency, both positively and negatively, in Continuous Improvement projects to increase delivery service at a large company in the sporting goods industry. A six months internship has been made at the company as well as eight months of work as a supply chain coordinator. During the time at the company the author was involved in the work of two different Continuous Improvement projects as well as day‐to‐day work. The study uses an action research approach where the data from the company was gathered, then the literature study was made concurrently with the analytical framework and after that the analysis was performed, which resulted in recommendations. The information from the company was gathered by observations and document studies and that together with a profound literature study in the subject formalises the base for the analysis of the current situation. With this as a background recommendations are given to the company on what to improve and how. The company has an old tradition of disruptive and game changing product innovations within the sport industry. They are for example operating in the skiing industry where they have introduced new techniques in manufacturing skis, improving functionality of bindings and launching ground braking ski boots. They do not need more improvement culture in product development where there is already a culture of always pushing through new ideas. But the incremental improvements within operations and supply chain in particular are in some cases missing. According to this study the company need to develop the Continuous Improvement work within operations and supply chain in order to stay competitive. In particular the company should work with standardising processes to assure that failures, where the root‐cause is found, do not happened again. Managers need to be educated in Continuous Improvement to be able to support their teams in the dayto‐ day work. When a Continuous Improvement project is initiated all people concerned by the project must be involved from start to feel responsibility and ownership of their part and to understand why the project is needed. These are all recommendations given to the company for them to evolve in their quality of work and efficiency within continuous improvement projects related to delivery service.
Transport , Övrig industriell teknik och ekonomi , Transport , Other industrial engineering and economics