Better construction projects for remaining tenants – A study on social sustainability and disruption minimization during renovation

Abstract

As cities densify to meet the growing demand for housing, construction in already inhabited areas is becoming an increasingly common strategy. This presents new challenges for social sustainability, as tenants' quality of life may be affected by noise, dust, interruptions to essential services, and a sense of intrusion into the home. This study explores how such disruptions can be minimized and how property owners can act to promote security and well-being for tenants who remain in place during construction. The study is based on a qualitative case study of a planned remodelling project on Jungmansgatan in Gothenburg, where tenants are expected to remain in their homes throughout the entire construction period. Through thirteen semi-structured interviews with both tenants and professionals in property management and project planning, as well as a systematic literature review, the study analyses tenants’ experiences, needs, and expectations ahead of a planned construction project, alongside professionals’ reflections from similar past projects. The focus is particularly on communication and support measures during the planning phase. The results show that everyday life is affected on multiple levels, especially for elderly tenants, families with children, and individuals with special needs. Noise, dust, and temporary shutdowns of water and electricity create stress and frustration. Poor communication often worsens the situation, while clear, accessible, and continuous information can strengthen trust and foster a sense of inclusion. The study also highlights the importance of tailored support, such as temporary relocation options, adapted hygiene facilities, and multilingual information. The conclusion is that a person-centred and ethical approach, where tenants are not treated as a uniform group is essential for integrating social sustainability into construction projects where residents remain in place. The study offers concrete recommendations for property owners and project managers on how to improve both implementation and outcomes in this type of urban development project.