ASSESSING SKF’S S&OP PROCESS: A CROSS-CASE ANALYSIS
Typ
Examensarbete för masterexamen
Master's Thesis
Master's Thesis
Program
Supply chain management (MPSCM), MSc
Publicerad
2024
Författare
Bergström, Adrian
Gustafsson, Hannes
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
The globalization of trade has significantly increased the complexity and vulnerability of supply chains. Major events like the COVID-19 pandemic, the Suez Canal
blockage, and the Red Sea crisis have caused significant disruptions, highlighting the critical need for a robust Sales and Operations Planning (S&OP) process. To
manage these risks effectively, companies must adopt a proactive approach to risk assessment and continuously evaluate and refine their S&OP process. This
iterative approach ensures that the process remains effective and adaptable to changing conditions.
The aim of this master’s thesis is to identify weaknesses and obstacles within SKF’s S&OP process by evaluating it with a maturity model. The maturity model
also evaluates the S&OP processes of other organizations similar to SKF. A quantitative study was conducted, incorporating interviews, documentation, and a
workshop. A cross-case study was also conducted to compare other companies’ S&OP processes and identify key similarities and differences with SKF’s S&OP
process. Interviews and documentation formed the basis of the cross-case analysis, which was followed by a workshop. In the workshop, companies such as Alfa
Laval, Getinge, Husqvarna, and Sandvik participated in open discussions about S&OP.
In conclusion, SKF can improve their S&OP process by involving executive management and holding both pre-executive S&OP and executive S&OP meetings to
assess and translate operational impacts into strategic actions. Appointing a process owner for coordination and implementing a planning hierarchy will ensure
alignment between strategic goals and operational performance, fostering better company-wide coordination and decision-making.
Beskrivning
Ämne/nyckelord
Sales and Operations Planning , Cross-case analysis , Strategic alignment , Planning levels