Driving Performance Towards Quality Right First Time A case study exploring the development and implementation of an RFT measurement tool
Publicerad
Författare
Typ
Examensarbete för masterexamen
Master's Thesis
Master's Thesis
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
Quality plays a crucial role in today’s competitive and rapidly evolving market, influencing an
organisation’s market position and growth. To cut unwanted costs incurred from failures,
rework, and other quality-related issues, working with quality and continuous improvements in
a systematic way is necessary. Continuous improvement (CI) initiatives require support from
accurate data to ensure efficient decision-making, highlighting the importance of establishing
a reliable measurement system that can identify areas where a process is inefficient or does not
meet desired standards. Measuring the proportion of Right First Time (RFT) is an instrumental
part for facilitating the identification and prevention of quality gaps in a process. For global
companies operating in highly regulated industries, improving performance and driving CI is
considered particularly critical and complex. This thesis thus aims to explore how a
measurement tool supportive of RFT can be developed to effectively assess process steps
requiring quality control within a regulated process, thereby facilitating data-driven decision making to increase performance and reduce cost of rework. The study also examines key
aspects to consider when implementing a measurement tool to encourage desired behaviours
supportive of RFT, as well as for its implementation to reach its full potential.
This thesis is a case study performed at a global development and production company within
a highly regulated market. As a part of this case study, an RFT measurement tool has been
designed and developed. Findings from this thesis demonstrate that for a measurement tool to
be designed, developed and implemented successfully, it is necessary to consider both technical
aspects, such as tool characteristics, and behavioural aspects, such as user acceptance and
employee embracement. Furthermore, an RFT measurement tool should be capable of capturing
both quantitative and qualitative data, facilitating identification of improvement opportunities
and data-driven decision-making. To increase the chances of a successful implementation and
utilisation, managers hold the responsibility of establishing supportive conditions for employee
involvement and engagement. This study also proposes that effectively communicating the
tool’s purpose, impact and benefits is essential for promoting employee engagement and raising
awareness about the importance of doing things RFT, thereby fostering a quality culture.
Beskrivning
Ämne/nyckelord
Quality Management, Continuous improvements, Right First Time, RFT, Measurement tool