Construction quality: the challenges and keys to improvement: A multi-level, exexplorative stydy of the quality management practices in a large swedish construction company

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dc.contributor.authorBartek, Sebastian
dc.contributor.authorOlsson, Elin
dc.contributor.departmentChalmers tekniska högskola / Institutionen för arkitektur och samhällsbyggnadsteknik (ACE)sv
dc.contributor.examinerLöwstedt, Martin
dc.contributor.supervisorLöwstedt, Martin
dc.date.accessioned2021-07-09T12:44:33Z
dc.date.available2021-07-09T12:44:33Z
dc.date.issued2021sv
dc.date.submitted2020
dc.description.abstractLacking construction quality and recurring defects leads to significant costs and inconveniences for companies and customers within the Swedish construction industry. While other industries have implemented formal quality management practices with positive results, the construction industry has had a harder time to implement these ideas effectively. The complex nature of the industry is claimed to make it difficult to implement routines that are easily adopted in other ones, also shaping the general traits and behaviours of the people working in the industry. The aim of this study was to make a multi-level exploration of the quality work of a case company; to investigate both the formally provided routines as well as the actual work in order to outline their quality related challenges. It was found that fundamental aspects of quality management practices suggested in literature were lacking or even missing, especially routines that ensure continuous improvements and organizational learning. Quality does not seem to be prioritized on strategic levels, leading to lacking organizational structures and operational routines, placing the heavy weight of ensuring sufficient quality performance on the shoulders of individual managers at project level. The quality reached comes to depend on the interests, experience and knowledge of the managing individuals, their prerequisites and their ability to cope with those and coordinate their teams. The ultimate balance between formal quality procedures and efforts to foster sufficient quality cultures is yet to be found, but efforts aimed to improve both the formal routines and enhance the collective motivation are needed, and some suggestions of improvements are therefore developed for the case company, addressing them both.sv
dc.identifier.coursecodeACEX30sv
dc.identifier.urihttps://hdl.handle.net/20.500.12380/303740
dc.language.isoengsv
dc.setspec.uppsokTechnology
dc.subjectQuality Managementsv
dc.subjectConstruction Industrysv
dc.subjectOrganizational Learningsv
dc.subjectKnowledge Transfersv
dc.subjectConstruction Culturesv
dc.subjectQualitysv
dc.subjectContinuous Improvementssv
dc.subjectMotivationsv
dc.subjectDefectsv
dc.subjectErrorsv
dc.titleConstruction quality: the challenges and keys to improvement: A multi-level, exexplorative stydy of the quality management practices in a large swedish construction companysv
dc.type.degreeExamensarbete för masterexamensv
dc.type.uppsokH
local.programmeDesign and construction project management (MPDCM), MSc
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