A study of digitalisation-the development of swedish government agencies

Examensarbete för masterexamen
Master Thesis
Quality and operations management (MPQOM), MSc
Blomgren, Sofia
Nybert, Natalie
The Swedish government has set up a clear goal for Sweden to be the leading nation in utilising the opportunities offered by digitalisation. The ambition of becoming a leading nation does not only create a sense of urgency within government agencies but also communicates a vision of the future digital Sweden. The increased use of digitalisation affects all part of society, from citizens to the public administration. Swedish government agencies can not be excluded from this development and need to identify how to transform their organisation to the new digital era. The purpose of the master thesis is to describe how Swedish government agencies can successfully digitalise their organisation. In order to provide such recommendations, both external as internal challenges and success factors of digitalisation in Swedish government agencies was identified and further analysed. By comparing the challenges with the success factors, the authors could draw valuable conclusions on important steps for government agencies to take in order to make use of the possibilities of digitalisation. Minor studies were also described of Estonia, Finland, and the UK which are seen to be further ahead in their work of digitalising the public administration. The master thesis also identifies and highlights best practices of digitalisation and provides practical examples from government agencies with a high level of digital maturity. The empirical data identify the most prominent external challenges of digitalisation to be; information security, government law and regulations, the external change of digitalisation, and decentralised leadership. The internal challenges were; knowledge of digitalisation and digital maturity, benefit realisation, lack of leadership, system development and legacy system, culture and change management, lack of strategy, and fuzzy definition of digitalisation. Moving on to the success factors of digitalisation, the external success factors was seen to be; cooperation, and benchmark and best practices. The internal success factors were those present within government agencies, which were; clear and collective definition of digitalisation, digital strategy, culture for innovation and employee involvement, and customer focus. Based on the results, recommendations and specific action points could be given to government agencies striving to increase the use of digitalisation within their organisations. Swedish government agencies are recommended to increase the use of cooperation with external actors and other agencies, benchmark and identify best practices both nationally and internationally, establish a clear definition of digitalisation which can be communicated internally, formulate a digital strategy to guide the transformation of the agency, involve employees in the work around digitalisation and create opportunities for innovation, and finally to increase the customer focus
Maskinteknik , Mechanical Engineering
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