Demystifying Artificial Intelligence -Exploring how public sector organizations can approach Artificial Intelligence

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dc.contributor.authorLennartson, Johan
dc.contributor.departmentChalmers tekniska högskola / Institutionen för teknikens ekonomi och organisationsv
dc.contributor.departmentChalmers University of Technology / Department of Technology Management and Economicsen
dc.date.accessioned2019-07-03T14:58:45Z
dc.date.available2019-07-03T14:58:45Z
dc.date.issued2018
dc.description.abstractArtificial Intelligence has enjoyed a resurgence in recent years. After decades of lofty promises followed by an inability to realize them, the technology is now having a great and growing impact on our society. However, despite its apparent importance, only a fraction of Sweden’s public entities have a structured approach to Artificial Intelligence. Previous research has not explored the intersection between Innovation Management and Artificial Intelligence. Therefore, this study attempts to help public organizations approach Artificial Intelligence strategically. To investigate the issue, interviews were conducted with ten individuals possessing strong insight into the subject. The empirical findings reveal several recurring factors impeding the strategic utilization of Artificial Intelligence in Sweden’s public sector. These factors include an insufficient understanding of how Artificial Intelligence can be utilized, insufficient degree of overall digitalization, and a severe lack of guidelines regarding legal and ethical dilemmas, among others. The FINT-model is ultimately proposed as a suggestion for how public organizations should approach Artificial Intelligence. The model consists of four elements: Digital Foundation, Identification of Needs, Technology, and Innovation. Implementing the suggested model may enable public organizations to create a structured approach to Artificial Intelligence, leveraging the technology to fulfill the needs of their citizens.
dc.identifier.urihttps://hdl.handle.net/20.500.12380/256461
dc.language.isoeng
dc.relation.ispartofseriesMaster thesis. E - Department of Technology Management and Economics, Chalmers University of Technology, Göteborg, Sweden
dc.setspec.uppsokTechnology
dc.subjectInnovation och entreprenörskap (nyttiggörande)
dc.subjectÖvrig annan teknik
dc.subjectInnovation & Entrepreneurship
dc.subjectOther Engineering and Technologies not elsewhere specified
dc.titleDemystifying Artificial Intelligence -Exploring how public sector organizations can approach Artificial Intelligence
dc.type.degreeExamensarbete för masterexamensv
dc.type.degreeMaster Thesisen
dc.type.uppsokH
local.programmeInternational Project Management
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