OPTIMERING AV PACKNINGSPROCESSEN

Abstract

The e-commerce market is highly competitive, with companies vying for customers purchasing power. It is therefore crucial for companies to deliver their orders smoothly and quickly, not only from economic standpoint but also with a focus on customer experience and environmental impact. The purpose of this study is to identify possible solutions to optimize the company´s packing process to ensure its continued leadership and competitiveness in the market. This qualitative study was conducted at the company Company through semi-structed interviews with employees who have deep insights into the packing process. The study was complemented by data from the company´s internal systems, observations, measurements of processes, and testing of the process built in a simulation program. The study reveals the current state and functioning of the packing process. Based on the analysis, the author has identified processes and areas that can be optimized. Proposed improvements include a better system for monitoring the packing process, the introduction of multiple size options for boxes, smart automated solutions to maintain a smooth production flow, and reduce lead times. The consequences of the current packing process include uneven production efficiency, varying customer experiences, and unnecessary environmental impact. By implementing the proposed improvements, these consequences can be mitigated, enabling the company to offer its customers a holistic experience that is highly competitive in the market.