ANALYZING THE DISTURBANCES IN A MANUFACTURING COMPANY
Publicerad
Författare
Typ
Examensarbete för masterexamen
Master's Thesis
Master's Thesis
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
The Order to Delivery (OTD) process plays a critical role in manufacturing, directly impacting
lead times, production efficiency, and customer satisfaction. Since the COVID-19 pandemic,
the studied company, an established manufacturer, has struggled to restore pre pandemic
OTD performance levels. The number of products deviating from the Standard Activity
Process (SAP) has more than doubled since 2019, primarily due to an increase in postproduction adjustments, reworks, and component shortages.
This thesis aims to identify the most frequent and impactful disturbances within the OTD
process by analyzing both qualitative and quantitative data collected from internal databases
and interviews with key stakeholders. Structured around the three main OTD phases: Order,
Industrial, and Market. The study applies a data-driven case study approach supported by
theoretical frameworks including Lean Manufacturing and Six Sigma’s DMAIC methodology.
The thesis does not seek to determine root causes but instead maps and quantifies the
disturbances that consistently challenge OTD stability. Additionally, it visualizes what an
“optimal flow” could look like if the process operated without disruptions. The findings provide
the company with clear guidance on where to focus future improvement efforts to enhance
responsiveness, reduce non-value-adding activities, and approach ideal performance
standards.
Beskrivning
Ämne/nyckelord
OTD Process, Manufacturing, LEAN, Order process, Industrial Process, Delivery Process, Optimal flow, Production disturbances, Quality Management, Operational Management