Quality Management in Practice: Tailoring Formal Systems to Project Execution in Construction

Abstract

Quality management systems such as the ISO9001:2015 is a framework that is used in many sectors, not just the construction industry. However, a formal quality management system does not imply that it is used as intended or that it is tailored towards actual practices. This thesis aims to examine how quality management and inspection practices are applied in construction projects and how they align with a company’s formal quality management system. The study is particularly relevant for both academic research within construction management, but also for practitioners seeking to improve quality management processes in project-based organizations. A qualitative case study approach was adopted, focusing on a Swedish construction company, Tornstaden, and three of their projects. Data was collected through a literature review, document study, dyadic and single respondent interviews, site observations, and respondent validation workshops. The analysis was conducted using thematic analysis in an iterative process. The theoretical framework is based on quality management systems, inspection practices, and organizational learning within project based organizations. Based on the findings, a set of improvement proposals was developed and refined through validation workshops. The proposed improvements focus on improving structure, continuity, and accountability, particularly through updates to key documents, improved handover, and increased digitalization. The study contributes by providing a practical framework for aligning formal systems with everyday project practices, highlighting the importance of adapting quality management systems to the realities of project-based organizations.