An illustrative concept solution for future Last-mile Deliveries: A development process focusing on the recipients´ experience of their LMT process
Publicerad
Författare
Typ
Examensarbete för masterexamen
Program
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
Last-mile deliveries (LMD) are costl\ and account for about 50% of the total deliver\
cost, indicating the importance of it being done as smoothl\ and precisel\ as
possible. Δn combination Zith its operational comple[it\, the consumers are placing
higher demands on their deliveries as e-commerce becomes more popular and
increases \earl\. Recipients require a fle[ible deliver\ solution alloZing them to
receive their parcels Zithin a short distance. Toda\, there is generall\ no solution
Zhere both of these factors are offered.
The aim of this project Zas to develop an illustrative concept solution fulfilling the
needs and requirements recipients place on their LMD process. The illustrative
concept solution Zas developed Zith the main focus on the recipientȇs needs and
requirements. When the final concept Zas chosen, improvements Zere made in
order to facilitate the LMD process for both the logistics personnel as Zell as for the
postal office personnel.
Collected data from intervieZs, focus groups and a questionnaire, performance of
tZo empirical ideation sessions and man\ iteration sessions resulted in a final
concept. M\ Placed Parcel is a concept solution that can be implemented in toda\ȇs
LMD process offering the recipients both high fle[ibilit\ and deliveries Zithin a short
distance as parcels are distributed to connection points. M\ Placed Parcel consists
of ph\sical products, a digital communication s\stem and s\stem routines.