Bridging the Gap Between Intellectual Property Service Providers and SMEs A Qualitative Study of Knowledge Gaps, Incentives, and Strategic Misalignment in IP Consulting

Abstract

This thesis investigates the relationship between intellectual property service providers (IPSPs) and small and medium-sized enterprises (SMEs), with a particular focus on the persistent knowledge gap and the dynamics of miscommunication that characterize their interaction. Drawing primarily on qualitative data from semi-structured interviews, the study reveals a mutual disconnect: IPSPs often lack understanding of how intellectual property (IP) is used in the practical, day-to-day operations of SMEs, while SMEs frequently lack the foundational knowledge needed to assess IP advice or to proactively seek appropriate support. As a result, even when connections between the two actors are established, communication is strained and essential strategic opportunities are missed. The study also finds that IPSPs may, both knowingly and unknowingly, mislead clients by promoting solutions that align more closely with their service offerings than with the client’s actual needs. To address these challenges, the thesis proposes the integration of a management-oriented intermediary within IP service provision: a role that combines legal expertise with business understanding to bridge the gap between strategic IP potential and SME operational reality.