Attaining important ERP upgrade factors: A case study of an offshore company

Abstract

The research examines the underlying reasons for a specific ERP upgrade project. Next, it examines the factors that facilitated the project’s success. A case study design was adopted to investigate the ERP upgrade project. Qualitative data collected through seven interviews were coded and analyzed. The findings indicate that the five themes; project management, communication, user involvement, external and internal support are correlated with the project’s success. Furthermore, it proposes that there are several different critical success factors in each project phase. The companies in this study wanted to remain anonymous in order to protect its business interests. The company that conducted the ERP upgrade project has been designated Company X. The company that provided the ERP system has been designated the ERP vendor.