Securing Knowledge Sharing: within and between customer projects: A case study of the knowledge sharing abilities for customer projects developing lithium-ion batteries
Ladda ner
Publicerad
Författare
Typ
Examensarbete för masterexamen
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
Knowledge management and knowledge sharing is important for companies to increase their
competitive advantage. There is a natural connection between knowledge management and
project management as projects generate large amounts of knowledge and simultaneously
depend on it. Therefore, knowledge sharing is crucial to capture, store and disseminate
knowledge efficiently, limiting the risk of repeating mistakes or investigations.
The base of the thesis is a case study of Northvolt, a developer and producer of lithium-ion
batteries located in Sweden, and their customer project teams. Through interviews,
documentation and observations of the project teams within Northvolt, this thesis therefore aims
to explore the knowledge sharing abilities of cross-functional customer project teams within a
fast-growing and customer-centric organization. This includes, investigating the formal and
informal processes used for knowledge sharing and also the influencing barriers and enablers,
between and within the project teams. Together with previous literature on knowledge sharing,
the findings of the thesis can be summarized accordingly:
• First, informal processes like networking are used to a large extent to share and to find
knowledge, foremost within the project teams, but also between the project teams.
• Second, the high use informal processes relying on relationships, build trust and strong
ties between individuals, which supports the sharing of tacit knowledge.
• Third, lack of time was the most prominent barrier both for formal and informal
knowledge sharing.
• Fourth, all enablers found have strong connections to interactions and relationships
which especially induce informal knowledge sharing.
Beskrivning
Ämne/nyckelord
knowledge sharing, networks, fast-growing organization, customer projects, cross- functional project teams, process mapping