Managing Knowledge Transfer in Complex Project Environments An Analysis Based on a Consulting Engineering Firm

Abstract

Knowledge transfer is rapidly gaining more attention as organizations have become aware that knowledge is a vital asset that enables competitiveness. Though, given the predominant project-based nature of consultancy firms in the construction industry, transferring knowledge becomes a demanding task impeded by structural constraints. These structural constraints imply temporariness of projects, time constraints, and a high level of project complexity. Accordingly, consultant engineer firms within the construction industry are in need of adequate processes that facilitate knowledge transfer between projects. Owing to the importance of knowledge transfer in the construction industry, this study aims to analyze a consultancy firm’s current working procedures to facilitate knowledge transfer between projects, as well as how a consultancy firm can work to improve its knowledge transfer practices. This was enabled by conducting a literature review in conjunction with a qualitative interview study. The Master’s thesis presents a deepened understanding of knowledge transfer in project-based organizations, encompassing both opportunities and challenges, as well as models and theories. The findings conclude that the company of the study possesses several knowledge transfer methods, both for explicit and tacit knowledge, but necessitates a rather systematic and ongoing process in order to achieve optimal efficiency. Lastly, the understanding of knowledge transfer processes must emphasize moving beyond the project-centric approach, and instead, embrace a rather holistic perspective. Knowledge transfer must be a continuous and natural part of an organization that wants to learn and improve.