Unlocking Value with Supplier Relationship Management Practices A case study of how to utilize SRM as a competitive tool

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dc.contributor.authorAu-Yeung, Chingying
dc.contributor.authorVenneman, Elina
dc.contributor.departmentChalmers tekniska högskola / Institutionen för teknikens ekonomi och organisationsv
dc.contributor.departmentChalmers University of Technology / Department of Technology Management and Economicsen
dc.date.accessioned2019-07-05T11:52:11Z
dc.date.available2019-07-05T11:52:11Z
dc.date.issued2019
dc.description.abstractSupplier Relationship Management (SRM) is treated as a strategic and holistic approach in order to manage suppliers that are critical or important to the business. The purpose of SRM is to have a long-term relationship where mutual growth and increased value can be achieved. A case study was performed at a Swedish manufacturing company, where 13 qualitative semi-structured interviews were conducted. The purpose of the study was to investigate how SRM can empower the purchasing and supply management in a global manufacturing company. In order to do so, the current state of SRM operations as well as the best practice of tools and processes from literature was identified. The study was conducted in order to provide improvement areas and suggestions of how the case company can generate additional value and gain process efficiency from SRM activities. The findings synthesize that SRM concern five key areas that are interrelated and needs to be worked with as a whole in order to succeed with SRM practices. The five areas that respectively consist of several tools and managerial implications are Holistic Approach to SRM, Segmentation of Suppliers, Relationship Management, Performance Measurement, and Supplier Development. The result of the master thesis shows that there is a great potential of implementing SRM in the case company. Many things can and need to be done in order to unlock value. A starting point is to follow the nine recommendations that were suggested in the end of this report which that concludes the results of how SRM can empower the purchasing and supply management in the company. The recommendations regard the following areas: Orientation, goals and vision, Coordinating purchasing, Segmentation, Governance structure, Managing relations, Key Performance Indicators, Review meetings, Procure-to-pay process efficiency and Internally follow up SRM.
dc.identifier.urihttps://hdl.handle.net/20.500.12380/256704
dc.language.isoeng
dc.relation.ispartofseriesMaster thesis. E - Department of Technology Management and Economics, Chalmers University of Technology, Göteborg, Sweden : E2019:038
dc.setspec.uppsokTechnology
dc.subjectProduktion
dc.subjectTransport
dc.subjectGrundläggande vetenskaper
dc.subjectHållbar utveckling
dc.subjectÖvrig industriell teknik och ekonomi
dc.subjectProduction
dc.subjectTransport
dc.subjectBasic Sciences
dc.subjectSustainable Development
dc.subjectOther industrial engineering and economics
dc.titleUnlocking Value with Supplier Relationship Management Practices A case study of how to utilize SRM as a competitive tool
dc.type.degreeExamensarbete för masterexamensv
dc.type.degreeMaster Thesisen
dc.type.uppsokH
local.programmeSupply chain management (MPSCM), MSc
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