SMS solution

Abstract

SMS texting is quickly becoming a terrific new way to engage with clients as the use of mobile phones grows. An SMS solution system is faster and more readable than email or any other kind of communication. A business can use texting to communicate with customers, offer promotions, respond to inquiries, send reminders, and much more. More importantly, it provides a medium with an extremely high read and response rate when compared to email and phone calls. Email and SMS are complementary channels that can be used together to create a smooth client communication experience if used effectively, and for this reason, this project involves developing an SMS solution to complement Cetrez's marketing channel C5 PRO. More importantly, it provides a medium with an extremely high read and response rate when compared to email and phone calls. This SMS-solution summarizes a mix between a technical component that requires programming expertise and a strong emphasis on interaction design that emphasizes the design approach. It also allows the user to determine the optimum user flow, which can be achieved via the use of several approaches like prototyping and wireframing to develop a clear plan to follow before the programming phase begins.